Violet

Terms of Service

Last updated: July 30, 2026

These Terms of Service (the “Terms”) govern your purchase of and access to Violet — the software, launcher, control panel, and related services (together, the “Service”) — operated by the Violet team (“Violet”, “we”, “us”). By purchasing a license, creating an account, or using the Service, you agree to these Terms. If you do not agree to them, do not purchase or use the Service.

Looking for the refund policy? It is Section 6.

01The Service and your license

Violet sells time-limited access to the Service. Each license is tied to the Discord account that purchased it and grants you a personal, non-exclusive, non-transferable, revocable right to use the Service for the period you purchased. A license is a right to use the Service — it is not a sale of the software itself, and all rights not expressly granted here remain with Violet.

You must be at least the age of majority in your jurisdiction to purchase or use the Service; by purchasing, you represent that you are.

Your account is yours alone. Anything done through your Discord account or license is treated as done by you, and keeping that account secure is your responsibility.

02Hardware binding

Licenses are bound to the hardware ID (HWID) of the machine the Service is activated on. Moving a license to different hardware requires a HWID reset, which is handled through the panel or support staff and may be limited, delayed, or refused where we see signs of account sharing or abuse. Attempting to spoof, tamper with, or bypass hardware binding is a violation of these Terms.

03Acceptable use

You agree that you will not, and will not help anyone else to:

  • reverse engineer, decompile, disassemble, dump, debug, or otherwise attempt to derive the source code or inner workings of any part of the Service;
  • crack, patch, modify, or bypass licensing, authentication, hardware binding, or any other protection measure;
  • share, resell, rent, leak, or redistribute builds, license keys, or account access — purchases through authorized resellers excepted;
  • interfere with or abuse the Service’s servers, panel, or APIs, including scraping, flooding, or probing them.

Violating this section terminates your license immediately, without refund, and may permanently disqualify you from the Service.

04The Service is provided “as is”

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. The Service depends on third-party software that changes without notice. We do not guarantee that the Service will be available or error-free at any given moment, that any feature will keep working after a third-party update, or that the Service will produce any particular result. Downtime while we adapt to third-party updates is a normal part of operating the Service, not a defect.

You use the Service at your own risk. You are solely responsible for the consequences of running it, including any action taken against your game accounts.

05No affiliation

Violet is an independent product. We are not affiliated with, endorsed by, or sponsored by the publisher or developer of any game the Service interacts with, and all game names, trademarks, and assets belong to their respective owners. References to third-party software exist solely to describe what the Service does.

06Refund policy

All sales are final. Licenses, session slots, credits, and every other product we sell are non-refundable. Under no circumstances does a purchase create an entitlement to a refund; whether to issue a refund, credit, or replacement in any situation is at Violet’s sole and absolute discretion, and a refund granted once does not create an entitlement to another.

The one exception. If a compatibility issue prevents the Service from ever functioning on your system — meaning you have never once been able to use it — and Violet’s support staff cannot resolve the issue after you have cooperated with reasonable troubleshooting, we will refund that purchase. Requests under this exception must be made within seven (7) days of purchase. It does not apply if the Service worked for you at any point: partial use, change of mind, downtime, feature changes, third-party updates, or action taken against your game account do not qualify.

Withdrawal. The Service is digital content delivered immediately: your license activates the moment payment settles. Where consumer law grants a right of withdrawal or cooling-off period for digital purchases, you expressly consent to that immediate delivery and performance and acknowledge that the right of withdrawal is thereby lost, to the extent the law allows.

Chargebacks. Opening a chargeback or payment dispute instead of contacting support immediately and permanently terminates every license on your account and disqualifies you from any refund you might otherwise have been offered.

07Payments

Payments are processed by third-party payment providers and, for some methods, through authorized resellers. Prices are shown at checkout and may change at any time; a price change never shortens time you have already paid for. Promotional pricing may end at any time.

08Suspension and termination

We may suspend or terminate your access to the Service, without refund, if you violate these Terms, commit fraud, abuse support staff, or use the Service in a way that harms other users or the Service itself. Where a violation looks minor and accidental we will usually reach out first — but we are not required to.

09Limitation of liability

To the maximum extent permitted by law, Violet’s total liability for any claim arising out of or relating to the Service is limited to the amount you paid for the purchase giving rise to the claim. Violet is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, game accounts, or virtual items, even if advised of the possibility.

10Indemnification

You will indemnify and hold harmless Violet and its operators, staff, and resellers from any claim, demand, loss, or expense — including reasonable legal fees — brought by a third party and arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right. We may assume the defense of any matter subject to indemnification, in which case you will cooperate with us.

11Governing law and disputes

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Hong Kong, and you and Violet each consent to that venue.

To the extent permitted by law, disputes may be brought only in an individual capacity — not as a plaintiff or class member in any class, consolidated, or representative proceeding. Nothing in this section prevents either party from pursuing an eligible claim in a small-claims tribunal, or from seeking injunctive relief to protect intellectual property.

12General

Entire agreement. These Terms are the entire agreement between you and Violet regarding the Service and supersede every prior or contemporaneous statement — including marketing copy, FAQ answers, and anything said by staff or community members in Discord or elsewhere. No statement outside these Terms creates a promise, warranty, or amendment.

Severability and statutory rights. If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the remainder stays in full effect. Nothing in these Terms limits any right you hold under mandatory law that cannot be limited by contract; where such a law conflicts with a provision, the provision applies to the fullest extent that law allows.

No waiver. If we choose not to enforce a provision, or grant a courtesy in one case, that is not a waiver — we may enforce the same provision fully in any other case.

Assignment. We may assign these Terms in connection with a reorganization or transfer of the Service; you may not assign them or your license to anyone.

Survival. Sections that by their nature should survive termination — including Refund policy, Limitation of liability, Indemnification, Governing law and disputes, and this section — survive.

13Changes to these Terms

We may update these Terms from time to time. The current version is always published on this page with its “last updated” date, and material changes may additionally be announced in Discord. Continued use of the Service after a change means you accept the updated Terms.

14Contact

Questions about these Terms — or a refund request under Section 6 — are handled in our Discord server. Open a ticket and staff will take it from there.

Terms of Service · Violet